frequently asked questions

Our return policy allows you to initiate returns within 3 days from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. Personalized or final sale items may not be eligible for returns. To start the return process or for more details, please contact our customer care team. We aim to make the process hassle-free and ensure your satisfaction.

If goods are received damaged, contact customer support with evidence (photos/videos). We’ll offer a replacement or refund, guide you through the return process, and address the issue promptly. Your satisfaction is our priority.

Apologies for the brevity. If you have been charged twice for your order, please contact our customer support with your order details, and we’ll initiate a refund to resolve the issue and ensure your satisfaction.

Yes, the images shown in our comparison tests are real and accurately depict the results of our products. We value transparency and ensure that the demonstrations are genuine, providing our customers with accurate representations of our aftercare essentials’ effectiveness. Your trust is essential to us, and we strive to maintain it by presenting honest and reliable information.

To track your order, find the tracking number in your order confirmation email, and use it to access real-time updates on the carrier’s website regarding your shipment’s status and location. If you have any questions or issues, feel free to contact our customer support for assistance. We’re here to help!

To ensure the products are genuine, purchase directly from our official website or authorized retailers. Check packaging, holograms, and product quality. Cross-reference information and read customer reviews. Contact customer support if you have any doubts. We prioritize authenticity and value your trust.

The drip care meets the needs of luxury item owners by providing specialized aftercare essentials, expert guidance, convenience, eco-friendly practices, a sense of community, assurance of genuine products, and personalized recommendations. We prioritize preserving the beauty and quality of your expensive shoes and luxury handbags while being mindful of environmental sustainability.